Privacy policy

The management of Goldbet and its employees take the security and confidentiality of your personal data very seriously.

We strive to make our privacy policy transparent and easy to understand regarding the use and protection of your data. We have updated this Privacy Policy to comply with the standards of the EU General Data Protection Regulation (GDPR).

This Privacy Policy outlines our data processing practices and how you can safeguard your personal information.

Goldbet is responsible for providing our clients with accurate information on how we use cookies and how we offer website visitors the ability to properly manage these settings.

If you have any requests, questions, or suggestions regarding the Privacy Policy or the use of the services and tools provided, please contact us at [email protected].

We also encourage you to provide detailed information about any concerns related to cookie settings on our website pages by reaching out to us at [email protected].

1. PRIVACY

Goldbet is committed to protecting your personal information.

This Privacy Policy will help you understand what information we collect when you use our services, why we collect it, and how we use it.

Please note that this Privacy Policy is an agreement between you and Goldbet (hereinafter referred to as “We,” “Us,” or “Our,” where applicable).

We may periodically update this Privacy Policy and will notify you of these changes by publishing them on our platforms.

We recommend reviewing this Privacy Policy regularly.

2. CONSENT TO PERSONAL DATA PROCESSING

RIGHTS OF THE DATA SUBJECT

The processing of your personal data by Goldbet is carried out only after your explicit act of approval, establishing and confirming your freely given, specific, informed, and unambiguous expression of consent to the processing of your personal data (hereinafter referred to as “Consent”).

The consent you provide is given freely, voluntarily, and in your best interest, and is specific, informed, and deliberate.

Your consent to the processing of personal data may be provided by you or your representative in any form that allows for the confirmation of its receipt, specifically:

– IN WRITTEN FORM

In such a case, the Consent must include the following information:

The last name, first name, and middle name (if applicable), address of the data subject, primary identity document number, details of the date of issuance of said document, and the issuing authority; or the last name, first name, and middle name (if applicable), address of the representative of the data subject, primary identity document number, details of the date of issuance of said document, and the issuing authority, along with the details of a notarized power of attorney or another document confirming the authority of the representative (if consent is provided by a representative of the data subject);
The mailing address of Goldbet, the recipient of the data subject’s consent;
The purposes of personal data processing;
A list of personal data for which the data subject’s consent is given;
The name and address of the entity processing the personal data on behalf of Goldbet, if such processing is delegated to another entity;
A list of actions with personal data for which consent is given, and a general description of the methods of personal data processing;
The term of validity for the data subject’s consent and the method of its withdrawal;
The signature of the data subject.

– IN THE FORM OF IMPLIED ACTIONS Consent can also be provided through the actions of the data subject that demonstrate their intent to establish a legal relationship with Goldbet, not through verbal or written declarations, but through behavior indicating such intent (e.g., registering on the Goldbet website, registering for Goldbet services, performing monetary transactions as a condition for participating in gambling activities in accordance with Goldbet’s rules, using their individual account created during registration on the Goldbet website, placing bets via their personal account, receiving winnings through their personal account, complying with the rules set by the organizer of gambling activities, etc.).

The processing of your personal data by Goldbet does not require your Consent in the following cases:

The processing of personal data is necessary to achieve purposes provided for by international treaties or the laws of local jurisdictions, for the execution and fulfillment of functions, powers, and responsibilities prescribed by law.
The processing of personal data is necessary for the administration of justice, enforcement of a court ruling, or an act of another authority or official, as required by local laws.
The processing of personal data is necessary to protect your life, health, or other vital interests.
The processing of personal data is necessary to exercise the rights and legitimate interests of Goldbet or third parties or to achieve socially significant goals, provided that this does not violate your personal data rights and freedoms.
The processing of personal data is carried out for statistical or other research purposes, provided that your personal data is anonymized, except in cases where personal data is processed for marketing purposes.
Your personal data, to which you have granted access to an unlimited number of individuals, is being processed.
The processing of personal data is carried out when the data is subject to publication or mandatory disclosure under the laws of local jurisdictions.

The procedure for withdrawing consent to the processing of personal data, obtaining information about the presence of your personal data in Goldbet, as well as the procedure for correcting, blocking, and deleting your personal data at Goldbet upon request, is governed by the General Data Protection Regulation (GDPR), which we fully comply with.

3. PURPOSES OF COLLECTING INFORMATION

Goldbet may collect personal information such as credit card details, home or other physical addresses, email addresses, phone numbers, or other relevant personal data (hereinafter referred to as “information”).

You may be asked to provide personal information when using our website or services and registering an account.

The personal information we collect may include:

Contact information (including phone numbers and email addresses).
Residency information (mailing address).
Payment details.
Transaction history.
Website usage preferences.
Feedback on services.

This information is collected, processed, and stored on our servers in compliance with the laws of your jurisdiction.

When you use our services, our servers maintain a unique activity log that collects certain administrative information and traffic data, including:

Source IP address.
Access time.
Access date.
Visited web pages.
Language preferences.
Software crash reports.
Browser type used.

This information is essential for delivering high-quality services.

We never collect personal information about you without your knowledge.ас без вашего ведома.

4. METHODS OF DATA COLLECTION AND PROCESSING

We may automatically collect certain data, as discussed above, and receive personal information you willingly provide to us through services, messages, and interactions on the Goldbet website.

We may obtain personal information from online vendors, service providers, and client lists lawfully acquired from third-party providers.

Additionally, we may use third-party providers for technical support in processing online transactions and maintaining accounts.

We will have access to any information you provide to such providers and third-party e-commerce services, and we will use this personal information in accordance with the provisions of this Privacy Policy.

This information will only be disclosed to third parties outside the company in compliance with this Privacy Policy and the laws of your jurisdiction.

5. INFORMATION USAGE

We use the personal information you provide to deliver services, support you as a customer, ensure security, conduct identification and verification checks, process any online transactions, assist with participation in third-party promotions that meet specific business requirements, and for other purposes related to the operation of our gaming services.

As part of providing our services, we may share your personal information with carefully selected partners (including any other parties with whom you have agreements for shared data usage).

Your personal information may also be used to provide you with:

Promotional offers and information about our products and services.
Promotional offers and information about the products and services of our partners to expand the range of services provided and improve customer experience.

From time to time, we may request additional information through surveys or contests. Participation in these surveys or contests is entirely voluntary, and you always have the choice to disclose or not disclose your personal information.

The requested information may include contact details (e.g., name, mailing address, phone number) and geographic information (e.g., postal code or address) and age.

By participating in any contest or receiving winnings from us, you agree that we may use your name for promotional purposes without additional compensation, except where prohibited by law.

Unless you explicitly opt out of receiving promotional information from us, we may use your personal information (including your email address and phone number) to provide details about our products, services, and promotions, including gaming products and services (e.g., online poker, casino, betting, backgammon, etc.) offered by third parties carefully vetted by us.

6. DISCLOSURE OF INFORMATION

We do not disclose your personal information to companies, organizations, or individuals not associated with Goldbet.

We may share your information with companies, organizations, or individuals not associated with Goldbet if you have provided your consent for such actions.

We may disclose your personal information if required by the laws of your jurisdiction, if it is determined that you have deceived or attempted to deceive us or any other user in any way (e.g., game manipulation, payment fraud, etc.), or if we believe such actions are necessary for:

Compliance with any legal matter or process involving us, any of our websites, or services, or in circumstances where we are bound by legal obligations.
Protecting our rights or property.
Safeguarding our users or the public.

If we suspect you of payment fraud, including the use of stolen credit cards or any other fraudulent activity, such as chargebacks or prohibited transactions (e.g., money laundering), we reserve the right to share this information, along with your personal details, with other online gaming sites, banks, credit card companies, relevant regulatory bodies, and law enforcement authorities.

For the purposes of conducting government prevention programs or complying with legal requirements, we may disclose information as necessary.овой зависимости ваши данные также могут передаваться соответствующим учреждениям.

7. ACCESS

You can “opt-out” of receiving any promotional messages by:

Changing the settings in your account.
Replying to a promotional email you have received from us.
Sending an email or contacting customer support at any time.

Additionally, you may contact us at any time if you:

Want to know what personal information we collect, process, and store, and from which sources we obtained it.
Want to confirm the accuracy of your personal information collected by us.
Would like to update your personal information.
Want to file a complaint regarding our use of your personal information.

We may update any information you provide if you demonstrate the necessity for such changes and complete the identification process.

For clarity, please note that nothing in this Privacy Policy prevents us from providing your personal information if we are required to do so by the laws of your jurisdiction.

8. COOKIES

INFORMATION STORED ON YOUR DEVICE

When you use our services, we may, with your permission, store certain information on your device. This information is called COOKIES. Cookies are small text files containing letters and numbers that are stored on your device to remember your preferences when using our services, visiting our websites, and online pages.

We also use local shared objects, or “flash cookies.” Flash cookies are similar to browser cookies. They help us remember your preferences when visiting our sites and store data necessary for playing video or audio content.

Neither cookies nor flash cookies can be used to access your device or retrieve information from your computer.

Cookies and flash cookies are used solely for control purposes.

We utilize these tools to track your use of our services, remember your preferences, monitor your traffic on our website, improve our services, simplify website access, and enhance interest in our offerings.

We also use flash cookies and other cookies to display advertisements most relevant and tailored to your preferences.

IMPORTANT AND ESSENTIAL COOKIES

Important and essential cookies are used to allow users on our informational or gaming resources to navigate the website and use its features, such as accessing secure areas or conducting financial transactions. Without these cookies, it would not be possible to use our websites effectively.

REGISTRATION PROCESS

These cookies store information collected during your registration, enabling us to better understand you as a customer and provide tailored services. We may also use this data to understand your online interests and preferences, making your visits to our platforms and services more enjoyable and convenient.

OUR WEBSITE

For visitors to our website, we use cookies to collect information.

Our servers use three different types of cookies:

“Temporary” Cookies
This type of cookie is stored on your computer for the duration of your visit to the website. Session-based cookies help you navigate our site more efficiently, and if you are a registered client, they enable us to provide relevant and appropriate information. These cookies are automatically deleted when you close your browser.
“Persistent” Cookies
This type of cookie remains on your computer for a specified period, set individually for each cookie. Flash cookies are also stored under this category.
“Analytical” Cookies
These cookies allow us to recognize and count the number of visitors to our site and see how they use our services. This helps us improve our website’s performance, such as making it easier for you to log in and find what you are looking for.

You always have the choice to accept or decline cookies.

Most web browsers automatically accept cookies, but if you prefer, you can adjust your browser settings to control cookies.

You can use your web browser to:

Delete all cookies.
Block all cookies.
Allow all cookies.
Block third-party cookies.
Clear all cookies when closing the browser.
Open a “private browsing”/”incognito” session, allowing you to browse the Internet without storing local data.
Install add-ons and plugins to enhance browser functionality.

9. CONSENT TO THE USE OF ELECTRONIC SERVICE PROVIDERS

To use our services, you will need to send and receive funds. To ensure the smooth operation of these services, we may utilize third-party electronic payment systems to process the necessary financial transactions.

By agreeing to and accepting this Privacy Policy, you voluntarily and explicitly consent to the transfer of your personal information to third parties as required for the processing and execution of financial transactions. This includes consent to the transfer of your personal information outside your country, when necessary.

We implement measures to safeguard your privacy when working with third-party payment systems.

10. CONSENT TO SECURITY CHECKS

We reserve the right to conduct security checks at any time to verify the registration details you have provided and to ensure the proper use of our services and financial transactions, aiming to prevent potential violations of our Terms of Service and applicable laws.

By using our services, you agree to our Terms and Conditions and authorize us to use and share your personal data with third parties for the purpose of verifying the information you provide during registration and while using our services. This may include, if necessary, transferring your data outside your country.

Security checks may involve, but are not limited to, preparing financial reports and other confirmations of the personal information you have provided to any third-party databases other than our own.

11. SECURITY

We understand the importance of ensuring security and employing the necessary methods to maintain the confidentiality, integrity, and availability of information. All personal information we receive directly from you is stored in an encrypted and password-protected database located within our secure network, safeguarded by advanced firewall software.

Our services support SSL Version 3 with 128-bit encryption.

We also ensure that our subsidiaries, agents, partners, affiliates, and vendors implement similarly adequate security measures.

However, transmitting information over the Internet is generally not entirely secure, and we cannot guarantee the safety of your data while it is in transit.

ANY DATA YOU TRANSMIT IS SENT AT YOUR OWN RISK.

Goldbet has robust security procedures in place to protect your data once it has been received.

12. CHILD PROTECTION

Our services are not intended for individuals under the age of 18 or the legal age of majority in your jurisdiction.

Anyone providing information through our services confirms that they are at least eighteen (18) years old (or have reached the legal age of majority in their jurisdiction).

Our company policy includes identifying and preventing attempts by minors to access our services, which may require additional security analysis.

If we become aware that a minor has attempted to provide or has provided personal information through our services, we will not accept it and will delete such information from our databases.

13. CROSS-BORDER TRANSFER

The personal information we collect may be stored and processed in any country where we, our affiliates, suppliers, partners, or agents provide gaming services and operate our gaming platform.

By using our services, you explicitly consent to the transfer of your information outside your country, including to countries that may not be deemed to have adequate privacy and data protection laws.

Nonetheless, we take all necessary measures to ensure that our agents, partners, affiliates, and suppliers, regardless of their location, comply with our overall privacy standards and this Privacy Policy specifically.

14. THIRD-PARTY RELATIONSHIPS

We cannot ensure the protection of information you provide to a third-party online site that references our services or any other information collected by a third party participating in our affiliate program (if applicable) or through any other means. These third-party online services and websites are owned and operated independently of us.

Please exercise caution.

Any information collected by third parties is governed by their respective Privacy Policies, if such policies exist.

15. LEGAL DISCLAIMER

We are not responsible for events beyond our direct control.

Due to the complex and ever-changing nature of our technologies and business operations, we strive to the fullest extent possible but cannot guarantee error-free handling of your personal information when you visit other websites via links on our website. Websites outside our control and not covered by this Privacy Policy should provide you with the opportunity to review their own security policies. If you visit other sites, be aware that their operators may collect your personal information and use it in accordance with their own privacy policies, which may differ from ours.

Please exercise caution.

We do not guarantee the safety of your data while it is in transit through communication channels.

ANY DATA YOU TRANSMIT IS DONE AT YOUR OWN RISK.

We are also not responsible for any direct or indirect losses related to the unlawful use or theft of your personal information.

16. CONSENT TO THE PRIVACY POLICY

Your use of our services constitutes your voluntary agreement to this Privacy Policy and your consent to our collection, processing, and storage of your personal data.

This Privacy Policy should be read in conjunction with the terms of use for electronic service providers and any additional applicable rules and conditions posted on our platforms and websites.

We may periodically update this Privacy Policy and notify you of such changes by publishing the revised terms on our platforms and websites.

Your continued use of our services following any changes to this Privacy Policy signifies your unconditional acceptance of those changes.

This is our complete and exclusive Privacy Policy as of December 27, 2014, and it supersedes any earlier version, applying solely to goldbet.partners.

We recommend regularly reviewing this Privacy Policy to stay informed about any important updates.

17. COMPANY POLICY ON COMBATING MONEY LAUNDERING AND INTERNATIONAL TERRORISM

Goldbet implements all necessary measures to combat money laundering (AML Policy) and international terrorism. The company maintains a strong and principled stance against any form of illegal activity and complies with all related legal and regulatory requirements.

To fulfill these obligations, the company reserves the right to report any suspicions regarding funds deposited by a user that may be linked to terrorism financing or the laundering of proceeds derived from illegal activities. The company is also required to freeze such funds and take additional measures as stipulated by its AML Policy.

Money laundering includes:

Concealing or maintaining confidentiality about the true origin, source, location, disposition, movement, ownership rights, or other rights concerning property acquired through illegal activities (or property obtained in exchange for such property).
Converting, transferring, acquiring, possessing, or using property derived from criminal activities (or property obtained in exchange for such property) to hide its illegal origin or to assist individuals involved in criminal activities in evading legal consequences for their actions.
Situations where property was obtained as a result of criminal activities committed in another country.

To prevent the penetration of criminal capital into the economy and the spread of crime, many countries actively combat money laundering and terrorism financing.

Goldbet adheres to internal regulatory documents and implements special measures to support national and international efforts to combat money laundering and terrorism financing globally.

By registering an account with Goldbet, you agree to the following obligations:

You guarantee compliance with all laws and regulations aimed at preventing money laundering and terrorism financing, including the AML Policy.
You confirm that you have no information or suspicions that funds used for account deposits in the past, present, or future are derived from illegal sources or are connected to money laundering or any other unlawful activity prohibited by applicable laws or the guidelines of any international organizations.
You agree to promptly provide any information requested by us to comply with applicable laws and regulations regarding the prevention of money laundering.

The company collects and stores documents verifying user identities and ensures that all measures comply with its AML Policy to promote transparency and security

The company monitors suspicious transactions on a User’s account, as well as transactions carried out under special conditions.

The company reserves the right, at any time and at any stage, to refuse a user the ability to carry out a transaction if the company has grounds to believe that the transaction is connected to money laundering or criminal activities. In accordance with international law, the company is not obligated to notify the user that their activities are deemed suspicious and that information about them has been reported to the relevant authorities.

Under the internal AML Policy, the company conducts initial and ongoing identity checks of users based on their potential risk level. As part of these checks, the company is authorized to take the following actions:

Request the minimum data necessary to verify the user’s identity.
Record and store the data and documents verifying the user’s identity, as well as information about the methods used for verification and the results of those checks.
Screen client personal data against lists of individuals suspected of terrorism, as compiled by authorized governmental and independent bodies. The minimum set of identification data for users includes: full name, date of birth, residential or registered address.
Request the source of the funds the user intends to deposit into their account.

To verify and confirm the authenticity of the aforementioned data, the company may require the following documents from the user:

A passport, ID card, or any other equivalent document that meets the following requirements: contains the name, date of birth, and photograph of the document owner; issued by national governmental authorities.
A recently issued utility bill (not older than three months) or another document confirming the user’s residential address.

The company may also request any additional information that must be validated with the appropriate supporting documents. In certain cases, further scrutiny may be applied depending on the level of risk associated with the user.деленных случаях Компания может требовать нотариально заверенные копии документов.